Travelers arriving at Montreal-Trudeau International Airport will need to be patient as a “national computer outage” of check-in kiosks has caused a slowdown at border checkpoints across the country.
The outage finally resolved shortly after 6 p.m., operator Aéroports de Montréal (ADM) reported.
But the damage was done when the wait was already around 90 minutes to be able to go through customs, during the peak period for European arrivals, ADM reported.
“All our teams are in place to assist travelers and inform them, but we cannot give an estimate of when this will subside,” said ADM spokesperson Anne Marcotte.
The passenger clearance operation must absolutely go through these computer terminals which have broken down. This would concern all airports in the country, according to ADM.
The Canada Border Services Agency did not immediately respond as to what was causing the outage.